IT Systems Transformation: The DKNY Story

Posted by Maeve Sugrue on 06-Sep-2016 13:15:55

For a leaner, more efficient global business, DKNY knew they would need to overhaul their current IT systems architecture. They decided on a full enterprise wide suite of tools including PLM and ERP selecting RLM as a partner, and identified future projects that would arise given the magnitude of the transformation.

To ensure a successful implementation and subsequent systems integrations, they created a complete enterprise-wide system suite roadmap that would minimise disruption to the business, and provide a measurable ROI.

Now in the second phase of their company-wide roll out, VP of Wholesales Applications at DKNY, Cindy Payero shares how, alongside a series of changes to the business, they have been making this momentous change work and grow in tandem.

In this short interview, Cindy shares:

  • How they structured communications 'bottom up' to stay on track with the implementation
  • How a standardised communication process has been used to communicate new systems capabilites to users 
  • How the executive committee has worked with IT for a lean transition
  • How they have measured the ROI of their transformation
  • Which departments have been most influential in the transformation at the various stages

Read More

Topics: PLM, IT Transformation, DKNY, ERP, Implementation, Interview

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